|DialogDesign ved Rolf Molich||English Dansk|
|DialogDesign, Skovkrogen 3, 3660 Stenløse, Denmark, firstname.lastname@example.org, +45 4717 1731|
Test Your Skills
Are you a usability expert?
It takes a lot of time to answer this question convincingly, and whose answer should you trust?
Taken from DialogDesign’s extensive teaching experience, this page offers several free usability self-assessments.
Each problem should take you less than 10 minutes to complete. You can test your skills by comparing your answers to our suggested solutions, which appear when you click the link below the problem. The solutions are based on feedback from many usability professionals, but we realize that our answers might not be perfect. We welcome your feedback by email to email@example.com.
For more extensive self-assessments, attend one of our courses.
Usability Test Task
(1) You’re a Spanish speaker interested in renting a car in Los Angeles (after flying into LAX). You speak limited English. Find a tool to assist you in your search. Note: use the word “test” as your last name when making the reservation.
(2) You’re going to the corporate office in Fairfax, VA, in October. You fly into Dulles Airport at 6:00 am on Oct. 2 and back out again at 6:00 pm on Oct. 5. You need to rent a car for this trip. Note: book a reservation for a full-size vehicle.
Please point out the problems in these tasks.
Re (1) The task contains a hidden clue ("LAX").
Re (1) Test participants can’t validly pretend to be Spanish speakers who speak limited English unless they actually are.
Re (2) The task is very strictly defined and probably neither relevant nor very motivating to the test participant. A similar but better and more open-ended task is, “Are you planning a trip in the near future? Please tell me where and when you want to go. Then rent a car that suits you at the location for an appropriate period.”
CUE-6 teams suggested the usability recommendations:
(1) Give better weight to the rental location search list.
A major city entered in search box came up as #9, below suburban locations.
(2) The labels in the reservation block are not grammatically parallel.
Rent a car in:
Please point out the problems in these recommendations.
These two questions come from a professional questionnaire for Europeans about their expectations of ATMs:
(1) “How likely are you to obtain a mini-statement when you visit the ATM or SST?”
Very likely, Likely, Neutral, Unlikely, Very Unlikely, Never
(2) “Do you own or use a mobile cellphone?”
Yes, No, Don’t know
Please point out the problems in these questions.
The Events page offers an expert review exercise (in the right column).
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